Shipping & Delivery Policy

Processing times, delivery estimates, tracking, and customs

This Policy is issued by and applies to HK Falcon Overseas Limited, located at Unit 903, 9/F., Cameron Comm Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong. References to "we," "us," "our," or the "Company" mean HK Falcon Overseas Limited.

Last updated: 1 September 2026

1. Order Processing

Orders are normally processed within 1-3 business days after payment is authorised, excluding weekends and public holidays. Orders are dispatched from our fulfilment warehouse. Processing may take longer during sales, peak periods, inventory checks, address verification, or fraud review. Processing time is separate from transit time.

2. Shipping Destinations and Age-Restricted Goods

The destinations we currently deliver to are shown at checkout. Because vaping products are age-restricted and are regulated differently in different places, we may decline or cancel an order where we reasonably believe that the importation, sale, or possession of the products would breach the law applicable to the delivery address. Where we cancel an order for this reason, we will refund the amount paid.

You are responsible for confirming that the products you order may lawfully be imported into and possessed in the place where you live. You must meet the minimum legal age for purchasing vaping products in that place.

We may be unable to deliver to certain remote areas, PO boxes, or freight-forwarding addresses.

3. Delivery Estimates

Estimated transit time after dispatch is generally 5-12 business days. Estimates are not guarantees and may be affected by customs clearance, weather, carrier capacity, public holidays, or events outside our reasonable control.

4. Shipping Charges

Shipping charges are displayed at checkout before you pay. Where a free-shipping promotion applies, the qualifying threshold and any exclusions are shown at checkout. We do not add undisclosed mandatory delivery charges after checkout.

5. Tracking

Where tracking is available, we send the tracking number to the email address provided with your order. Tracking may take some time to update after a label is created, and some economy or cross-border services provide limited tracking events.

6. Address Accuracy and Changes

You are responsible for providing a complete and accurate delivery address. Contact support@drawlark.store immediately if an address needs correcting; we cannot guarantee changes once processing has begun. If a parcel is returned because of an incorrect or incomplete address, refusal, or failure to collect, we may deduct reasonable, unrecoverable shipping costs from the refund where permitted by law. We will not do so where the return results from our own error.

7. Customs, Duties, and Import Taxes

For cross-border shipments, the recipient may be responsible for customs duties, import taxes, brokerage fees, or local handling charges unless checkout states that these are included. Customs clearance may delay delivery. We cannot declare an inaccurate value or mark a commercial purchase as a gift.

8. Delayed, Lost, or Stolen Parcels

If tracking has not updated for an unusual period, or your parcel has not arrived by the latest estimate, contact support@drawlark.store. We may ask you to confirm the address, check safe locations, and cooperate with a carrier investigation.

9. Damaged Parcels

If a parcel arrives damaged, photograph the outer packaging, the shipping label, the inner packaging, and the product before discarding anything. Contact us promptly so we can assess a replacement, refund, or carrier claim.

10. Split Shipments

Items from one order may arrive in separate parcels. You will not be charged extra shipping solely because we split an order after purchase.

11. Contact

Shipping questions: support@drawlark.store